General Terms and Conditions

These General Terms and Conditions, together with any Service Specific Terms and Conditions and your Quotation, form the Contract between you and Sackville-West Moving and Storing ("we", "us", "our").

We agree to deliver the Services as described in our Quotation to you, using reasonable skill and care, and to develop and maintain contingency plans to effectively manage unforeseen delays caused by factors such as traffic disruptions or logistical challenges.

You confirm that you can legally enter into the applicable Contract and grant all necessary rights, and you guarantee that the Goods are owned by you, or that you have permission from the owner of the Goods to instruct us to carry out our Services.

You must cooperate with us in all matters related to the Services, ensure items are lawful and not perishable, hazardous, or prohibited, and be present or represented during collection and delivery.

You must declare the value of goods in writing. If the declared value is less than the actual value, our liability will be reduced proportionally.

Quotations are based on the information you provide. If any of the factors listed in your Quotation change and were not included, you will need to pay the additional costs.

All long-term storage invoices must be settled within seven (7) days of the invoice date and will be issued to you on a monthly basis. Additionally, we may suspend or terminate the provision of services until full payment is received.

Cancellation fees or penalties may apply, as outlined in the applicable Contract. Either party can end a storage contract with one (1) month's written notice to the other party.

We will do our best to meet any agreed dates, but as we provide estimates, missing said dates does not give you the right to terminate this agreement. Delivery timeframes are estimated and are not guaranteed.

For Goods delivered by us, you must notify us within two working days, in writing, with photographs, of any visible loss, damage, or failure to deliver Goods at the time of delivery. This should be recorded on the delivery note or worksheet.

Any claim for partial loss or damage to the goods, whether unpacked or not, must be made in writing within 7 days of receiving the goods.

If restricted items are submitted without prior written agreement, we are not liable for any claims related to their nature, and you must indemnify us for any costs or losses incurred due to these items.

If we agree to handle restricted items, extra charges may apply, and you can terminate the applicable Contract if you disagree with these charges.

Access to stored items within our Storage Facility requires 24 hours' notice, and access is usually only granted during normal working hours.

If Goods are stored for 3 months with no contact from you, a final letter will be sent, and after 30 days, the goods will be disposed of or sold.

For the storage of lots from any sale room, we charge a storage fee per day, which will be shared with you when we make contact to let you know we have your lot(s). For detailed terms pertaining to the storage of auction items, please refer to our Auction House and Trade Service Specific Terms.

If any of our Service Specific Terms and Conditions state a different liability level, then those terms will prevail.

Details of the limits applicable to the ADR scheme can be obtained from BAR (British Association of Removers) upon request.

Delays caused by events outside our reasonable control shall not be considered a breach of the applicable Contract.

If either party wants to change the terms of a Contract, then the change must be mutually agreed in writing.

If any term in these General Terms and Conditions or any applicable Service Specific Terms and Conditions is found to be unenforceable, the rest of the applicable Contract will still remain valid.

All legal communication regarding this agreement and its terms must be in writing and sent via email to the address below. These terms are governed by the laws of England and Wales.